EMPLOYEE FEATURE: NADIA MANSOUR-FRIES

With a passion for working with the elderly, Nadia joined Senior Patient Advocates (SPA) to serve as a patient advocate in 2016. In this role, she is responsible for helping, primarily, seniors and their families navigate the incredibly complicated healthcare maze. As a previous employee of SPA from 2012-2014, she was happy to return to serving a clientele she was passionate about and loved working with.

Nadia identified and pursued her passion to become a nurse from a very young age. At age 16, she went to work in a nursing home as a CNA. By age 19, she was a Licensed Practical Nurse and continued on to become a Registered Nurse in 1984. She continued working in the healthcare arena to finance her education. In 1988, Nadia completed a degree in Business after realizing that “nurses needed more voices at the big table.”

During the 1980s, Nadia assisted in starting up and managing several urgent care/occupational health clinics; overseeing the plan and construction of healthcare facilities housing multi-specialty clinics; and working as a practice consultant for Practice Management Inc. where she evaluated existing programs and developed new systems for multiple clinics. For a brief period during this time, she served as a pharmaceutical representative in Southwestern Michigan and Northern Indiana for dermatologic products and worked as a clinical nurse in family practice, internal medicine, pediatrics and obstetrics and gynecology.

In 1994, with the closure of numerous state psychiatric hospitals, Nadia, her husband, and son moved to Casper, Wyoming for her husband to continue pursuing a career as a psychiatrist. Prior to their move, Nadia and her family had made numerous visits to Meeteetse, Wyoming to visit friends, fish, hunt, and experience the beautiful mountains and wilderness.

In 1995, Nadia jumped back into the work world to set up her husband’s private psychiatric practice in Casper, Wyoming. She negotiated contracts and handled all business activities.

In 2000, upon the tragic loss of her husband, she was hired by Dr. Robert Narotzky to assist in setting up a state-of-the art Neurosurgery Program after he recently relocated to Casper from the Mayo Clinic. From 2000 to 2008, she helped establish and grow this program as the premier neurosurgical care facility in the state. Starting off as a nurse in the practice, she soon was promoted to Clinical Director. Her tenure there involved growing the practice twofold, working in an entirely modernized healthcare system with electronic medical records, imaging, and numerous outreach clinics. The development of a state-of-the-art imaging center with the first Open MRI in the state as well as the first digital x-ray system offered unprecedented patient care to the area. Later, the first 64 Slice CT scanner in the state was added to the clinic and the development of an interventional pain clinic in which she was the Clinical Coordinator. This completed the successful venture of a full-service neurological care under one roof.

As the Neurosurgery practice kept growing, in 2008 it became critical to find a new facility that would meet the demand of patients. Thus came the development of a physician owned hospital that provided neurosurgical, general surgery, ENT surgery, orthopedic surgery, emergency services, and pain management. Community Relations Director, Marketing Coordinator, Employee Health Nurse, and Interventional Pain Nurse were just some of the positions she held for this hospital. Her departure from the hospital came soon after Dr. Narotzky left the practice in 2012.

Continuing in her love of the entrepreneurialism, she then partnered with some local physicians to create a new urgent care/occupational health clinic, Urgent Care of Casper. Nadia provided oversight of the planning, construction, staffing, and opening of the facility. She remains a partner in the ownership of the facility to date.

Prior to joining SPA, Nadia achieved her Certification in Advanced Dementia Care. Simultaneously, she served as the marketing director and director of nursing at a local assisted living community, Mountain Plaza Assisted Living. While working as a care nurse at Wyoming Medical Center she assisted seniors in transitioning home after a hospital discharge in an effort to prevent readmissions and worked as a private duty nurse with some Alzheimer’s clients. She is really enjoying working with seniors and their families. She has found Senior Patient Advocates to be a perfect fit for her talents at this point in her nursing career.

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